Location: Taiwan, United State, Remote

Responsibilities:

• Proactively work with customers to identify barriers to successful adoption and work to put in place plans to improve adoption.
• Be an escalation point for customer issues, and coordinate with internal teams to resolve quickly. Proactively communicate with customers in a timely manner on issue status and resolution.
• Serve as the voice of the customer to inform the product and customer-facing business processes.
• Provide regular assessments of the health of the customer portfolio.
• Help to identify opportunities for footprint growth within the current customer base and coordinate appropriate resources to engage in the upselling process.

Requirements:

• 3+ years of work experience managing relationships with big companies.
• Experience in Account Management, Customer Success, Business Development.
• Impressive executive presence and communication abilities.
• Flexibility and ability to thrive in a fast-paced, ever-changing, and growing environment.
• Willing to travel to meet clients across the globe.
• Proficient in written and verbal communication skills in English

Preferred Qualifications: madarian is a plus

Job type: Full Time